Five ways in, and what each one is for.
Sending to the wrong one is the single biggest cause of a slow answer, so the table is the first thing on the page.
| Channel | What it is for | Who answers | Window |
|---|---|---|---|
| [email protected] | Plans, volume pricing, invoices and whether it fits what you already send. | Sales | 1 business day |
| [email protected] | Sending already and something is not arriving as the docs describe. | Delivery team | 1 business day |
| github.com/arvo/issues | A bug in a client library you can reproduce. | Whoever owns the file | 2–4 days, in public |
| github.com/arvo/discussions | “Is this possible”, and “has anyone else hit this”. | The room, sometimes us | No promise |
| [email protected] | Anything exploitable. Do not open a public issue for these. | On-call engineer | Same day, weekends included |
A small team answers all five. That is the reason every window above is a day and not an hour, and the reason the last row is different.