Questions that come up before anybody signs anything.

Five that get asked on nearly every call.

Do the staff doing the work need an account?
No. A shift lead opens a link on the shop phone and the run belongs to them for the length of the window. Accounts exist for managers, who need to see across sites. The people actually doing the work sign a run, not a contract — which is also why adding a seasonal starter costs nothing.
What happens when a site has no signal?
The run opens on the shop phone before the window starts, so a dead spot mid-morning changes nothing — readings and photographs queue on the device and arrive when the signal does. Anything still missing at the end of the window raises the same exception it would have raised on wifi.
Can we export everything and leave?
Yes, at any point, without asking us. Every schedule, run, approval and audit trail exports to PDF and CSV with the evidence in it. The record is yours; we are the filing cabinet, not the lock on it.
Does this replace our paper records?
It replaces the paper, not the habit. The run sheet follows the same order as the laminated sheet it came from, and Kesterly kept both for three months before they stopped printing. Environmental health accepted the export the first time they were shown it.
How long before it is actually running?
A morning. Import the spreadsheet, answer the four questions on each row, run it at one site for a week. There is no implementation project and nobody comes to site — nine rows became nine recurring tasks on 4 September.