Questions about the meter.
What the numbers above do and do not include.
When am I charged?
Once a month, in arrears, for exactly what you sent. There is no minimum and no commitment on pay as you go — send nothing in a month and you are charged nothing.
What happens if I pass a plan’s included volume?
Do bounced and failed messages count?
Is there a free tier?
Can I set a spend cap?
Which taxes are added on top?
Questions the form does not ask.
Six that come up before anyone sends anything.
How fast do you actually reply?
One business day for sales and support, UK hours, Monday to Friday. Anything flagged as a deliverability incident is same-day including weekends, and that is the only thing that is. Public issues are slower on purpose, two to four days, because they get answered where everyone can read the answer.
Can I talk to someone before I sign up?
Is there a phone number?
Do you help with the migration off our current provider?
I think I found a bug. Does it go here?
Will you sign an NDA or a security questionnaire?