Chains are cut at 16, 18, 20 and 24 inches. A 16-inch chain sits at the collarbone, 18 rests just below it, and 20 and 24 fall to the chest. Any salon will shorten a chain at no charge, so when in doubt take the longer length.

Yes — any nerine piece can come back to the bench for engraving at any age. Choose one of the four house hands and allow five working days. Engraving is included with every piece, before or after purchase.

Every piece leaves the bench with a register number that stays with it for life — the bench, the date, and the hand that set it. Keep the card and any nerine salon in the world can find the rest, including repair history.

Collars drawn flat can be opened or closed by a small amount at any salon; hinged bangles take a new hinge at the workshop. Send the piece in and the bench that made it will quote before touching anything.

In its case, clasp closed, one piece per compartment. Gold scratches gold, and enamel chips against stone. A piece stored closed in its case needs nothing more than a soft cloth before it is worn.

Unworn pieces come back within thirty days, shipping free both ways. A piece engraved to your words is made to order and cannot be resold, so it is final sale — unless the fault is ours, in which case the bench makes it right.